In her new role leading Klarity’s Customer Success team, Mecca will oversee continuous improvements to the customer journey through scale. She will also be responsible for building out the CS framework and team, in addition to creating strong lines of communication with new and existing customers. Mecca will report directly to President and co-founder Nischal Nadhamuni to further strengthen ties between the platform, technology and end user experience.
“I’m thrilled to welcome Lauren to Klarity as we continue to rapidly grow our customer base. Lauren is a skilled first-principles thinker who is able to seamlessly deconstruct complex problems with an empathetic eye,” said Nadhamuni. “She has worked with multiple B2B SaaS and deeptech companies and maintains a deep understanding of the customer challenges intrinsic to these spaces. Lauren will have a tremendous positive impact on both Klarity’s customers and, through her ongoing mentorship, our growing CS team.”
Prior to joining Klarity, Mecca spent a decade working in Customer Success in a number of roles. She led customer success programs for Placester Inc, Talla, and Crimson Hexagon. Her personal consultancy, LM Advisory, has helped numerous high-growth clients build and solidify mission critical CS functions. Mecca also provides mentorship to early-stage founders and leaders in her home state of Massachusetts through the organizations MassChallenge and Tomorrow’s Women Today.
"Our CS team will be laser-focused on enabling our customers to realize the full value of Klarity's platform,” said Mecca. “Our job is to understand what might be in the way of any customer’s experience with the Klarity platform, from the tiniest UX impediment to full-scale change management initiatives. That starts with building a CS organization – from people and tools, to processes and culture – that is deeply aligned with our customers’ evolving needs and pain points.”
