We often get asked if there’s a difference between Klarity and any other process intelligence or task mining tools from Celonis, Microsoft, or SAP Signavio. Here’s a quick breakdown.
Like most leaders, you probably have partial visibility of your systems and operations. Most of the organizations we talk to feel like they work in a dense fog. Meanwhile, IT spend keeps climbing to fix legacy systems duct-taped by tribal knowledge. Your team is so stretched they can barely look up to explain how things actually work.
So you look at your options:
Task mining is intended to capture how individuals perform specific tasks. It does so primarily by tracking mouse clicks and keystrokes. It’ll tell you someone copied data from one system to another 47 times today. It won’t tell you what the next step in the process is, who performs the next step, or where there are bottlenecks in the process.
Process mining goes a little deeper, mapping end-to-end process flows. It’ll show you where your ERP bottlenecks. But it’s blind to everything happening between those systems—the spreadsheets, the manual fixes, the “this is just how we do it here” workarounds.
Klarity has a broader lens—capturing what happens between systems, and showing you the full picture of how work actually gets done. Within weeks of onboarding, you’ll have a complete capture of the current state of your systems, people, and all the tribal knowledge that lives in between. The exceptions. The gaps. Everything. In two weeks instead of nine months.
Here’s why this choice is so high stakes:
Your CEO wants proof that AI is doing something besides generating meh email drafts. Your CFO wants G&A flat while the business grows 20%. Your board wants to know why transformation takes so long and costs so much.
Meanwhile, your quote-to-cash process involves three systems and two manual handoffs that aren’t documented anywhere. Your close process takes eight days because nobody’s mapped what happens between day three and day seven.
Traditional transformation would spend a year capturing current state, another year designing future state, then hope your business priorities haven’t shifted three times before you implement anything.
But with Klarity’s platform, you see everything in two weeks, fix what matters in 30 days, and continuously make small improvements that help you meet your objectives.
What Actually Works
One CIO was consolidating IT operations across 12 acquired companies. It was your classic nightmare—different systems, different processes, nobody agreeing on anything.
Instead of six months of workshops, they ran parallel AI documentation across all 12 organizations. They got complete visibility into how each one actually worked, not how they claimed to work, found four approaches to the same process, picked the best one, and had a rollout plan in six weeks.
This is kAIzen. Continuous improvement that compounds.
Toyota figured this out on factory floors in the 1950s. Visibility so everyone sees the whole operation. Ownership so everyone participates. Always-on so small improvements compound into competitive advantage. They went from 2,600 vehicles in 1950 to 11 million today.
Klarity brings kAIzen to knowledge work. Turn work happening on thousands of computer screens into a visible factory floor. Give everyone the same operational truth. Empower everyone to improve their own processes with AI that coaches them through it.
What This Means for You
With AI-powered tools, there’s no sense in playing the old game. Expensive consultants, implementation timelines measured in years, and high failure rates.
Or you get complete operational visibility in weeks, make decisions based on how work actually flows through your organization, and show measurable impact in 90 days.
The CIOs figuring this out first are building operational leverage that makes them indispensable (and gets them a raise). The ones stuck in year-long process mining and transformation cycles? Not so much.
Why would you stop at partial visibility?
Task mining and process mining give you pieces of the puzzle. Consultants give you recommendations based on snapshots that are outdated before you implement.
Neither gives you the velocity to transform the way an AI-powered service like Klarity does.
You can spend a year understanding current state through a partial lens. Or you see the complete truth in two weeks, hit your targets in 90 days, and keep improving forever.
Book a demo now and see for yourself!
