Gave HR a faster path to a shared services model — and a real-time foundation to build it on.

Decentralized HR operations work — until the organization decides to scale them. Moving to a shared services model meant this company first needed a clear picture of how HR work actually happened across the org. Getting there through traditional assessment and documentation alone would have taken the better part of a year before any implementation could begin.

The business was already moving. They needed a faster foundation.

Using Klarity's Coach, the HR team began capturing onboarding processes step by step — including the page navigation, system moves, and deviations that traditional documentation always missed. They had a structured, AI-ready process library in weeks, giving them a foundation to build the shared services model on from day one.

The signals Coach surfaced turned out to be useful beyond just documentation. Team members gained a clearer picture of their own day-to-day work, sharper material for improving manual workflows, and outputs that fed directly into performance conversations.